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Call Center Depot News & Information

Call Center Books - Books on call centers, and call center management. Addressing issues at both inbound and outbound call centers.
Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment
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The Executive Guide to Call Center Metrics
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How to Conduct a Call Center Performance Audit: A to Z
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Call Center Staffing: The Complete, Practical Guide to Workforce Management
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Building Call Center Culture
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Call Center Operation : Design, Operation, and Maintenance
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Inspiring Call Center Performance
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Call Centers For Dummies
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Successful Telemarketing: The Complete Handbook on Managing a Profitable Telemarketing Call Center
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Call Center Agent Motivation and Compensation: The Best of Call Center Management Review, Second Edition
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Recruitng and Retaining Call Center Employees (In action)
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Call Center Success: Essential Skills for Csrs (Crisp Fifty-Minute Series)
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Navigating the Customer Contact Center in the 21st Century
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Wake Up Your Call Center: Humanize Your Interaction Hub
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Call Center Sample Monitoring Forms
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Tele-Stress - Relief For Call Center Stress Syndrome
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Predictive Dialing Fundamentals: An Overview of Predictive Dialing Technologies, Their Applications and Usage Today, With a Predominant Emphasis on Outbound Call Management
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ICMI's Call Center Management Dictionary: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals
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Wake Up Your Call Center How to Be a B (Customer Access Management)
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The Call Center Dictionary: The Complete Guide to Call Center and Help Desk Technology and Operations (Call Center Dictionary)
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The Customer Call Center Outback: A Frontline Supervisor's Map to Success
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A Career for the 21st Century: A Handbook for Call Center Agents
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Call Center Operations: Profiting from Teleservices
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Not by the Seat of My Pants! : Leadership Lessons for the Call Center Supervisor
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Call Centers Made Easy
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Call Center Customer Relationship Management Handbook and Study Guide (ICMI's Handbook/Study Guide)
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Call Center Leadership and Business Management Handbook and Study Guide (ICMI's Handbook/Study Guide)
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Call Center People Management Handbook and Study Guide (ICMI's Handbook/Study Guide)
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Learning Points: 80 Activities and Actions for Call Center Excellence
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Call Centers: Technology & Techniques
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Call Centers in the United States
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Managing Human Resources in Call Centers
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Inbound Call Centers: Design, Implementation, and Management (Artech House Telecommunications Library)
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Design and Engineering of Call Centers- Towards the Perfect Call Center 2000
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Call Center Management.
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Maximizing Call Center Performance
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Call Center Savvy: How to Position Your Call Center for the Business Challenges of the 21st Century
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Telephone Call Centers in the US
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337 Killer Voice Processing Applications: Covering Voice Processing, Audiotex, Call Centers, Fax on Demand, Interactive Voice Response, Outbound Dialing, and Messaging
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Call Center Agent Turnover and Retention: The Best of Call Center Management Review
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Call Centers and the Internet: Enhancing Customer Contact
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Call Center Humor: The Best of Call Center Management Review, Volume 3
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Outsourcing Call Centers to India
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Identifying and Addressing Evolving Customer Requirements to Adopt or Enhance Call/Contact Center Solutions: Pinpointing Opportunities by Vertical Market and Company Size Segments
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The Developing Market for Global Call Centers
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Elements of an Integrated Call Center
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The Digital Call Center: Gateway to Technical Intimacy
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Call Center Sample Customer Satisfaction Forms
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Call Center Operations: A Guide for Your Journey to Best-Practice Processes
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Leveraging Call Center Investments to Enhance Customer Satisfaction
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The 21st Century Call Center Representative
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Call Center Management: By the Numbers
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Call Center Hell : Lessons from the Front Line
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Best Practices in Call Center Management, Operations and Technology Benchmarking Report
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Call Center Agent Motivation and Compensation: The Best of Call Center Management Review
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Call Center Depot
All types of call center news and resources related to call centers and help desks.

Home | Recording Software | Voicemail Software | Business Logos | Web Templates | SQL2RSS

Copyright 2004-2008 All Rights Reserved








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\n"; echo "\n"; echo "\n"; $xmlContents = ""; $templateContents = ""; if (isset($_POST["submit"])) { if ($_SERVER["REQUEST_METHOD"] != "POST") { exit; } echo "
\n"; $answer = ""; $ssi = ""; $xmlurl = ""; $templateurl = ""; if ((isset($_POST["XML"]) && $_POST["XML"] != "") || (isset($_POST["TEMPLATE"]) && $_POST["TEMPLATE"] != "")) { $answer .= "http://$_SERVER[SERVER_NAME]$_SERVER[PHP_SELF]?"; } if (isset($_POST["XML"]) && $_POST["XML"] != "") { $answer .= "XMLFILE=".FeedForAll_rss2html_encodeURL($_POST["XML"]); $ssi .= "XMLFILE=".FeedForAll_rss2html_encodeURL($_POST["XML"]); $xmlurl = FeedForAll_rss2html_encodeURL($_POST["XML"]); } if ((isset($_POST["XML"]) && $_POST["XML"] != "") && (isset($_POST["TEMPLATE"]) && $_POST["TEMPLATE"] != "")) { $answer .= "&"; $ssi .= "&"; } if (isset($_POST["TEMPLATE"]) && $_POST["TEMPLATE"] != "") { $answer .= "TEMPLATE=".FeedForAll_rss2html_encodeURL($_POST["TEMPLATE"]); $ssi .= "TEMPLATE=".FeedForAll_rss2html_encodeURL($_POST["TEMPLATE"]); $templateurl = FeedForAll_rss2html_encodeURL($_POST["TEMPLATE"]); } if (isset($_POST["MAXITEMS"]) && $_POST["MAXITEMS"] != "" && intval($_POST["MAXITEMS"] != 0)) { $answer .= "&MAXITEMS=$_POST[MAXITEMS]"; $ssi .= "&MAXITEMS=$_POST[MAXITEMS]"; } if (isset($_POST["NOFUTUREITEMS"]) && $_POST["NOFUTUREITEMS"] == "on") { $answer .= "&NOFUTUREITEMS=1"; $ssi .= "&NOFUTUREITEMS=1"; } echo "

Results

\n"; if (isset($_POST["XML"]) && $_POST["XML"] != "") { $XMLfilename = ""; if (stristr($_POST["XML"], "file://")) { // Not allowed ; } elseif (stristr($_POST["XML"], "://")) { if ($fileAccessLevel == -1) { echo "

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\n"; } else { // URL files are allowed $XMLfilename = $_POST["XML"]; } } else { if (($fileAccessLevel == 1) || ($fileAccessLevel == -1)) { if (FeedForAll_rss2html_validExtension(basename($_POST["XML"]), $allowedFeedExtensions) === FALSE) { echo "

Configuration setting prohibit using the specified feed file

\n"; } else { $XMLfilename = basename($_POST["XML"]); } } elseif ($fileAccessLevel == 2) { echo "

Configuration setting prohibit using local files

\n"; } else { // It is local and must be in the same directory $XMLfilename = basename($_POST["XML"]); } } if ($XMLfilename != "") { if (($xmlContents = FeedForAll_rss2html_readFile($_POST["XML"], $useFopenURL)) === FALSE) { if ($GLOBALS["ERRORSTRING"] == "") { echo "

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The XML file $_POST[XML] could not be opened with the error $GLOBALS[ERRORSTRING].

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The XML file $_POST[XML] was SUCCESSFULLY opened

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Configuration setting prohibit using remote files

\n"; } else { // URL files are allowed $TEMPLATEfilename = $_POST["TEMPLATE"]; } } else { if (($fileAccessLevel == 1) || ($fileAccessLevel == -1)) { if (FeedForAll_rss2html_validExtension(basename($_POST["TEMPLATE"]), $allowedTemplateExtensions) === FALSE) { echo "

Configuration setting prohibit using the specified template file

\n"; } else { $TEMPLATEfilename = basename($_POST["TEMPLATE"]); } } elseif ($fileAccessLevel == 2) { echo "

Configuration setting prohibit using local files

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The template file $_POST[TEMPLATE] could not be opened.

\n"; } else { echo "

The template file $_POST[TEMPLATE] could not be opened with the error $GLOBALS[ERRORSTRING].

\n"; } } elseif (FeedForAll_rss2html_isTemplate($templateContents) === FALSE) { echo "$_POST[TEMPLATE] is not a valid rss2html.php template file\n"; $templateContents = ""; } else { echo "

The template file $_POST[TEMPLATE] was SUCCESSFULLY opened

\n"; } } } if ($xmlurl != "") { echo "

URL for the XML file properly encoded:

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\n"; } if ($templateurl != "") { echo "

URL for the template file properly encoded:

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\n"; } echo "

Example Usage

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Click on link to view results: $answer

\n"; echo "

Server Side Include:

<!--#INCLUDE VIRTUAL="".basename($_SERVER["PHP_SELF"])."?$ssi" -->

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PHP Include:

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\n"; if ($xmlContents != "") { echo "

XML file

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Template file

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