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Call Center Software - Software for call center management and for use in call centers.


Communicate! 10.0
Communicate! 10.0 is a complete solution that allows you to manage all types of communication from one application: voice, fax, data transfer, Internet e-mail, and contact management. All these capabilities are completely integrated and accessible from one common interface. You simply select whom you want to reach, the method of delivery (fax, e-mail, voice, or data transfer), and Communicate! sends the information via the medium you prefer. Receiving incoming voice calls, faxes, e-mail, fax-on-demand documents, and data transfers on one phone line is no longer a problem because Communicate! detects the type of incoming call and answers it appropriately. The universal inbox makes it easy to keep track of all inbound and outbound messages.

Communicate!'s multiple search features, hot-list capabilities, and predefined and customizable information fields let you manage your contacts completely. Communicate! also converts your PC into an intelligent auto attendant so you can manage your voice messages, fax messages, and administrative options from anywhere in the world. Communicate! answers your calls with your own prerecorded message or standard greeting while you're away. And you can customize your voice mail system to hold an unlimited number of password-protected mailboxes. Calls will be answered and routed to the appropriate mailboxes. With Communicate! you can retrieve and forward your faxes to wherever you are and easily create an automatic fax-back service to provide your callers with information.



Communicate! i2000
Have you noticed people don't talk about the future anymore? Perhaps we've caught up with it--we're practically living in the world of The Jetsons as far as information technology is concerned. Communicate! i2000 helps you step smartly into this futuristic present, with more communication options than Edison could ever have imagined.

Video phoning, Internet paging, and faxing are combined in one easy interface. Add audio and video snippets to e-mail, manage voice mail and fax scheduling remotely, and set up your own unattended bulletin board system (BBS), using regular phone lines or a dedicated Internet connection.

The learning curve is pretty gentle, too; while some of the newer or more advanced features might take some tweaking, you can jump right in and start making calls or faxes right away. Don't worry about translating your contact data from other programs, either--Communicate! i2000 offers plenty of import and linking features so you should be able to access any information from almost any software.

If you want to consolidate your communications software into one inexpensive, comprehensive package, Communicate! i2000 should be your first choice. When you're videoconferencing, reading e-mail, sending faxes, and on the phone with your stockbroker simultaneously, you'll wonder how long it'll take to get your jetpack and food pills. --Rob Lightner


Talkworks Pro 3.0
TalkWorks Pro generates a professional image from your home office or small business. With this easy-to-use software, set up and configure your own voice mail and faxing system with the help of wizards. Through features such as setting up separate mailboxes for individual employees, faxing on demand, call forwarding, message notification, and call tracking, your business will have a professional voice.



Conversa Messenger 2.11
Whether in front of your PC or on the run with your cell phone, you can access e-mail, voice mail, and faxes by voice. Conversa Messenger is the perfect desktop messaging system for home or small businesses. Take control of your messages and take control of your life. Access your address book using simple voice commands. When on the road, a single call gets you that address and telephone number you've been searching for. Faxes appear graphically so you can read them from your inbox. This software package is packed with useful tools and is easy to install and use.

 

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