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Help Desk Books - Books about help desks, help desk management and customer management solutions.

Help Desk Practitioner's Handbook

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Running an Effective Help Desk, 2nd Edition

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PC Help Desk in a Book: The Do-it-Yourself Guide to PC Troubleshooting and Repair

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Microsoft Sourcebook for the Help Desk: Techniques and Tools for Support Organization Design and Management

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A Guide to Customer Service Skills for the Help Desk Professional

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A Guide to Help Desk Technology, Tools & Techniques

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The Complete Help Desk Guide

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Running an Effective Help Desk: Planning, Implementing, Marketing, Automating, Improving, Outsourcing

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Leo Laporte's PC Help Desk

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Introduction to Help Desk Concepts and Skills

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Building & Managing a World Class It Help Desk: Instructor's Pack

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Microsoft(r) Help Desk For Microsoft Windows(r) 98

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Help Desk Framework CD-ROM: How to Win and Keep Your Customers

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Creating A Customer-Focused Help Desk: How to Win and Keep Your Customers

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Reengineering Your Help Desk for Maximum Performance

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Help Desk Management in a Week (In a Week)

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The Help Desk Audit: Blueprint for Success

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IT Help Desk Survival Guide

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Call Center Depot
All types of call center news and resources related to call centers and help desks.

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