Help Desk Bookshttp://www.call-center-depot.com/help-desk-books.htmBooks about help desks, help desk management and customer management solutions.Thu, 11 Aug 2005 19:29:03 -0400Thu, 11 Aug 2005 19:29:03 -0400BooksHelp Desk Practitioner's Handbookhttp://www.amazon.com/exec/obidos/ASIN/0471319929/httpwwwridist-20No descriptionBooksThu, 11 Aug 2005 19:29:03 GMTRunning an Effective Help Desk, 2nd Editionhttp://www.amazon.com/exec/obidos/ASIN/0471248169/httpwwwridist-20No descriptionBooksThu, 11 Aug 2005 19:29:03 GMTPC Help Desk in a Book: The Do-it-Yourself Guide to PC Troubleshooting and Repairhttp://www.amazon.com/exec/obidos/ASIN/0789727560/httpwwwridist-20No descriptionBooksThu, 11 Aug 2005 19:29:03 GMTMicrosoft Sourcebook for the Help Desk: Techniques and Tools for Support Organization Design and Managementhttp://www.amazon.com/exec/obidos/ASIN/1572315822/httpwwwridist-20No descriptionBooksThu, 11 Aug 2005 19:29:03 GMTA Guide to Customer Service Skills for the Help Desk Professionalhttp://www.amazon.com/exec/obidos/ASIN/0760072620/httpwwwridist-20No descriptionBooksThu, 11 Aug 2005 19:29:03 GMTA Guide to Help Desk Technology, Tools & Techniqueshttp://www.amazon.com/exec/obidos/ASIN/0760071519/httpwwwridist-20No descriptionBooksThu, 11 Aug 2005 19:29:03 GMTThe Complete Help Desk Guidehttp://www.amazon.com/exec/obidos/ASIN/0936648961/httpwwwridist-20No descriptionBooksThu, 11 Aug 2005 19:29:03 GMTRunning an Effective Help Desk: Planning, Implementing, Marketing, Automating, Improving, Outsourcinghttp://www.amazon.com/exec/obidos/ASIN/0471025445/httpwwwridist-20No descriptionBooksThu, 11 Aug 2005 19:29:03 GMTLeo Laporte's PC Help Deskhttp://www.amazon.com/exec/obidos/ASIN/0789733943/httpwwwridist-20No descriptionBooksThu, 11 Aug 2005 19:29:03 GMTIntroduction to Help Desk Concepts and Skillshttp://www.amazon.com/exec/obidos/ASIN/007821677X/httpwwwridist-20No descriptionBooksThu, 11 Aug 2005 19:29:03 GMTBuilding & Managing a World Class It Help Desk: Instructor's Packhttp://www.amazon.com/exec/obidos/ASIN/0072195703/httpwwwridist-20No descriptionBooksThu, 11 Aug 2005 19:29:03 GMTMicrosoft(r) Help Desk For Microsoft Windows(r) 98http://www.amazon.com/exec/obidos/ASIN/0735610967/httpwwwridist-20No descriptionBooksThu, 11 Aug 2005 19:29:03 GMTHelp Desk Framework CD-ROM: How to Win and Keep Your Customershttp://www.amazon.com/exec/obidos/ASIN/0964164884/httpwwwridist-20No descriptionBooksThu, 11 Aug 2005 19:29:03 GMTCreating A Customer-Focused Help Desk: How to Win and Keep Your Customershttp://www.amazon.com/exec/obidos/ASIN/0964164868/httpwwwridist-20No descriptionBooksThu, 11 Aug 2005 19:29:03 GMTReengineering Your Help Desk for Maximum Performancehttp://www.amazon.com/exec/obidos/ASIN/B000092PXL/httpwwwridist-20No descriptionBooksThu, 11 Aug 2005 19:29:03 GMTHelp Desk Management in a Week (In a Week)http://www.amazon.com/exec/obidos/ASIN/0340849746/httpwwwridist-20No descriptionBooksThu, 11 Aug 2005 19:29:03 GMTThe Help Desk Audit: Blueprint for Successhttp://www.amazon.com/exec/obidos/ASIN/0974080802/httpwwwridist-20No descriptionBooksThu, 11 Aug 2005 19:29:03 GMTIT Help Desk Survival Guidehttp://www.amazon.com/exec/obidos/ASIN/1931490384/httpwwwridist-20No descriptionBooksThu, 11 Aug 2005 19:29:03 GMT