http://www.call-center-depot.com/help-desk-software.htmSoftware for help desk management and related tools for running a help desk.Thu, 11 Aug 2005 19:32:39 -0400Thu, 11 Aug 2005 19:32:39 -0400Softwarehttp://www.amazon.com/exec/obidos/ASIN/B0007R7E7I/httpwwwridist-20No descriptionSoftwareThu, 11 Aug 2005 19:32:39 GMThttp://www.amazon.com/exec/obidos/ASIN/B00004RRR5/httpwwwridist-20Timbuktu Pro 2000 puts the power of remote control, file transfer, andInternet communications on your desktop. It provides a solution for mobileworkers, telecommuters, day extenders, and users who need to connect and communicate with other computers across the Internet, over directtelephone lines, and across multiple platforms.<p>Timbuktu Pro 2000 works over Internet, LAN, WAN, dial-up, DSL, or RAS connections. The interactive keyboard chat feature provides text-based communication ease and increased personalization. Multiple Access Mode Technology, operating over the Internet, network, DSL, dial-up, and from dial-direct connections, provides a choice of connectivity options for virtually any environment, ensuring that any mobile worker, telecommuter, or collaborator can connect and communicate. It's simple to check on your Windows NT or Web server with Timbuktu Pro 2000 from any location, using any platform, including Macintosh. You can establish connections to multiple machines to simultaneously troubleshoot a server, collaborate with acolleague, and transfer files to your home computer.<p>Timbuktu Pro 2000 integrates directly into the operating system to help make management and deployment of the software easy. Timbuktu Pro's security provides secure screen blanking, password encryption, user-level defined privileges, password aging, event logging, master password protection, and more. The attendant access feature prompts users to ask for permission before attempting to control your computer or being admitted as a temporary guest. For administrators, Timbuktu Pro 2000 integrates with NT Security Lists to help ease password management and administration. Exchange files with anyone with Timbuktu Pro 2000--you can access the hard drive of a remote machine and transfer to or from it. If you can't find the file, Timbuktu Pro 2000 can find it for you with its File Find feature built into Timbuktu Pro's exchange.SoftwareThu, 11 Aug 2005 19:32:39 GMThttp://www.amazon.com/exec/obidos/ASIN/B00004W2ZK/httpwwwridist-20No descriptionSoftwareThu, 11 Aug 2005 19:32:39 GMThttp://www.amazon.com/exec/obidos/ASIN/B00004W2ZG/httpwwwridist-20No descriptionSoftwareThu, 11 Aug 2005 19:32:39 GMThttp://www.amazon.com/exec/obidos/ASIN/B00002S97H/httpwwwridist-20Timbuktu Pro 32 has 32-bit remote control technology to insure stability. It introduces Netopia's new V-wedge technology for Windows NT. This nonintrusive technology allows device-independent screen sharing between Windows NT machines and other computers without changing video drivers or manipulating the Windows NT operating system.SoftwareThu, 11 Aug 2005 19:32:39 GMThttp://www.amazon.com/exec/obidos/ASIN/B00004SR6Y/httpwwwridist-20CoSession 2000 provides remote communications, PC control, and system-recovery capabilities for technical-support personnel, so that they can support both on- and off-site PC users more easily. With CoSession 2000, a support technician can use his or her PC to take control of a second computer, using a modem, local network, or Internet connection to diagnose and repair a system quickly, without having to be on-site. These same remote-control tools can benefit end users, too, especially if they travel frequently or use more than one PC. With CoSession 2000, users can run programs, access data, transfer files, or observe remote PC operations, so that information is always in reach, even when the PC that stores the desired information or application is not. CoSession 2000'S new HTML interface adds a whole new look and feel to the CoSession product, while the integration of powerful new features like PC system recovery make it a complete PC-support tool.SoftwareThu, 11 Aug 2005 19:32:39 GMT